FAQ

About Our Lenses

 

How do I insert my contact lenses?

  • Step 1: Before you wear your lenses for the first time, soak them in a fresh contact lens care solution for at least 6-8 hours. Always wash and dry your hands thoroughly before handling your lenses.

  • Step 2: Gently remove the lens from its packet. Ensure the lens is not inside out before placing it on your index finger.

  • Step 3: Hold your upper eyelid open with one hand and gently pull down your lower lid with the other. Place the lens on your eye.

  • Step 4: Look up and down, then left and right to allow the lens to settle comfortably. Gently blink a few times.

  • Step 5: Repeat the process for your other eye. ✨

How do I remove my contact lenses?

  • Step 1: Wash and dry your hands thoroughly before touching your eyes.

  • Step 2: Use one hand to gently pull down your lower eyelid and the other to pull up your upper eyelid.

  • Step 3: With your index finger and thumb, gently pinch the lens to remove it from your eye.

  • Step 4: Place the lens in your case with fresh care solution. Repeat the process for your other eye.

Do your lenses come with a prescription? Currently, we only offer non-prescription (Plano) cosmetic lenses for decoration and enhancement purposes. We apologize that we do not offer vision-correcting lenses at this time. We are working on expanding our collection to include prescription lenses in the future.

Why does the actual color look different from the website photos? The color of our lenses can appear different due to various factors, such as your original eye color, skin tone, lighting, and makeup. These natural variations should be expected, and we believe they make your look even more unique!

What should I do if my lenses irritate my eyes?

While irritation is rare with our high-quality lenses, here’s what to do if you ever feel discomfort:

  1. Remove the lenses immediately.

  2. Place them in a fresh contact lens care solution for at least 24 hours.

  3. Before wearing them again, gently rub and rinse them. If the irritation continues, please stop using the lenses and contact your eye doctor. Your eye health is our top priority! 💖

 

Orders & Shipping

 

Can I amend my order? Yes, you can make changes to your order before it has been shipped. Please contact us as soon as possible with your order number.

When will I receive my order? Our total delivery time is: Processing Time + Shipping Time.

  • Processing Time: We typically need 1-2 business days to prepare, quality-check, and carefully package your order.

  • Shipping Time: Our standard shipping takes 7-14 business days to arrive.

  • Total Delivery Time: Expect your order to arrive within 8-16 business days from the date of purchase.

How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can then Track Your Order HERE.

 

Returns & Refunds

 

Can I exchange or return my order? You may return unopened, unused items in their original, sealed packaging within 30 days of purchase. Please note that we cannot accept returns or offer exchanges for any opened or used lenses due to hygiene and safety reasons.

What if I received a faulty or incorrect item? If your order arrives with a faulty or incorrect item, please contact us within 24 hours of receiving your package. Provide your order number and a clear picture of the issue. We will review it immediately and work to provide a full refund or a free replacement.

For more details, please see our Refund Policy 

 

Safety & Care

 

Safety Information about wearing contact lenses.

  1. Always wash your hands thoroughly before touching your lenses. 🧼

  2. Do not lend, borrow or share your lenses with anyone else to prevent infections.

  3. Always remove your lenses before sleeping.

  4. Put your lenses in before applying makeup, and take them out before removing it.

  5. Avoid wearing lenses during water sports or swimming.

  6. For new wearers, start with 4 hours a day and gradually increase, but do not exceed 8 hours a day.

How to take care of my contact lenses.

  1. Clean and disinfect your lenses daily with a fresh, multi-purpose care solution.

  2. Gently rub the lenses in the palm of your hand with a few drops of solution.

  3. Always use fresh solution each time; never reuse old solution.

  4. Rinse and rub your lenses every 2-3 days if you don't wear them often to prevent protein buildup.

  5. Keep your lenses away from sharp objects. ⚠️