Shipping policy

Shipping & Delivery Policy 🚚

At Lenzy, we strive to deliver your premium annual contact lenses quickly and safely right to your doorstep. Please review our shipping guidelines below to understand how we process and deliver your orders.

1. Delivery Rates & Special Offers

  • Standard Delivery Fee: We charge a flat rate for domestic delivery across major regions.

  • Special Promotions: From time to time, we offer limited-time promotions, such as our Free Delivery deal on select bundle offers (e.g., our 2-pair bundle specials). If your order qualifies, the free shipping option will automatically apply at checkout.

2. Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after you place your order.

  • Local Delivery (Within Jordan): Once processed, your package will be dispatched via our local courier network.

    • Amman: Delivery usually takes 24 to 48 hours.

    • Other Governorates (Irbid, Zarqa, etc.): Delivery usually takes 2 to 3 business days.

3. Cash on Delivery (COD) Guidelines

We heavily support Cash on Delivery (COD) to make your shopping experience seamless and secure.

  • Verification: To protect your order, a customer service representative may reach out to you via phone call or WhatsApp to confirm your delivery address and color selections before dispatching the driver. Unverified orders may experience delays.

  • Commitment to Delivery: When placing a COD order, you are committing to receive and pay for the shipment upon arrival. Please ensure an active phone number is provided so the courier driver can coordinate the exact delivery time with you.

4. Shipment Tracking & Order Status

  • Once your order is dispatched, you may receive a confirmation message via WhatsApp or SMS containing your delivery details.

  • If you have any urgent questions about your shipment's current location, you can contact our delivery support line on WhatsApp at +962 7 9925 4080 with your full name and order number.

5. Damaged Shipments

We package our lenses with premium padding to ensure they arrive intact. However, if your package arrives visibly damaged or tampered with by the courier, please take a photo immediately and contact our team within 48 hours at hello@lenzylenses.com or via WhatsApp so we can arrange a swift replacement for you.