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Here is a professional, legally robust, and transparent Terms of Service (ToS) agreement customized for Lenzy. This policy is structured to comply with standard international e-commerce regulations and local consumer frameworks, establishing clear rules for checkout, pricing, shipping, and liability.

You can copy and paste this text directly into your Shopify settings (Settings ➡️ Policies ➡️ Terms of Service).

Terms of Service ⚖️

Welcome to Lenzy (referred to as "we," "us," or "our"). By visiting our store and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.

  • You may not use our cosmetic products for any illegal or unauthorized purpose.

  • You must not transmit any worms, viruses, or any code of a destructive nature.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions & Eye Safety Warning

We reserve the right to refuse service to anyone for any reason at any time.

  • Health & Safety Disclaimer: Contact lenses are personal care and medical hygiene devices. By purchasing from Lenzy, you acknowledge that you are responsible for following proper hygiene and care instructions. We highly recommend consulting with an eye care professional before wearing cosmetic lenses. We are not liable for any eye irritation, infection, or misuse resulting from improper handling, poor cleaning habits, or wearing lenses longer than the recommended duration.

3. Accuracy, Completeness, and Timeliness of Information

  • We make every effort to display as accurately as possible the colors and images of our lenses. However, we cannot guarantee that your device’s monitor display of any color will be perfectly accurate.

  • The actual color outcome of cosmetic lenses can vary significantly depending on your natural eye color, skin tone, and lighting environment. This variation is a natural characteristic of cosmetic lenses and does not constitute a product defect.

4. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any product color/collection) without notice at any time.

  • We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. Products, Billing, and Order Accuracy

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

  • We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, phone number, or WhatsApp number provided at the time the order was made.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including your correct delivery address, active phone number, and name.

6. Shipping & Delivery

  • Delivery times are estimates and may vary based on local logistics, customs clearances, or high-demand periods.

  • For orders utilizing Cash on Delivery (COD), the customer is legally obligated to accept and pay for the shipment upon delivery if it matches the ordered specifications. Repeated unprovoked rejections of COD deliveries may result in blacklisting your details from future orders across our networks.

7. Third-Party Links & Platforms

  • Certain content, products, and services available via our Service may include materials or links from third-parties (such as external payment processors, delivery trackers, or social platforms like Snapchat, Instagram, and WhatsApp).

  • We are not responsible for examining or evaluating the content or accuracy of third-party platforms and we do not warrant and will not have any liability or responsibility for any third-party materials, products, or services.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To submit false or misleading information.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the local commercial and consumer laws of the jurisdiction where the brand operates.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand Name: Lenzy

  • Email: hello@lenzylenses.com

  • WhatsApp / Phone: +962 7 9925 4080